our aparthotels during COVID-19 

We have changed our operational practices and policies to account for the danger posed by the coronavirus. We have restricted our staff service so that there is no need for person-to-person contact, and implemented practices that make our aparthotels as safe a place as possible to self-isolate in (See below for more detailed information).

Special Preventative Measures

~We are committed to upholding the highest levels of quality and cleaning standards in all our apartments.

~ We are well stocked with disinfectant cleaning products. Our housekeeping teams have been trained on their correct use throughout all our properties including apartments, communal areas, gyms, staff areas and offices etc.

~ Information posters for guests are displayed in all reception areas.

~ Fact sheets for guests are distributed to all apartments.

~ Information posters are displayed in all employee areas.

~ We have sent direct communication regarding the pandemic to all employees. This includes information on preventative hygiene measures, self-isolation, how to identify the symptoms and ways to communicate this to our management team.

Guests Must:

~ Keep a safe distance of 2 metres from any management team members or fellow guests encountered in the halls or entrance.

~ The use of face coverings is not mandatory, but recommended at all times when in halls, entrances and reception areas.

~ Use the hand sanitiser dispensers that are situated in entrances and receptions areas.

~ Let us know before arrival if you present any symptoms or have been exposed to COVID-19 (confirmed or suspected).

Covid Risk Assessment:

Staff are instructed to wash their hands frequently throughout the day for 20 seconds using soap and hot water.

Staff must wash hands:
~ Before starting work
~ After handling waste
~ After cleaning duties
~ After using the toilet
~ After blowing their nose, sneezing, coughing or touching their hair or face
~ After eating, drinking or smoking
~ After handling cash
~ After touching items that guests or other team members have touched

Hand washing technique posters displayed in hand wash areas.
No mobile phones to be carried while on shift.
Adequate levels of hand washing facilities, soap, hot water and paper towels are maintained.
Anti-bac gel is available to staff who are to use as a secondary control measure, however, not to replace basic hand washing.
Sanitising gel is provided throughout premises such as at entrances to premises and in high footfall areas.
Visitors are to be instructed to follow hand washing process.

Staff members are provided with disposable masks. As per PHE guidelines, the use of masks is not mandatory but could be used if staff so wish or where close proximity to guests or colleagues, for a longer duration, cannot be avoided. The evidence suggests that wearing a face covering does not protect the wearer, but it may protect others if you are infected but have not developed symptoms.

We will support staff in using face coverings safely if they choose to wear one and advise them to:
~ Wash their hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it.
~ When wearing a face covering, avoid touching their face or face covering, as they could contaminate them with germs from their hands.
~ Change their face covering if it becomes damp or if you’ve touched it.
~ Continue to wash hands regularly. Change and wash their face covering daily.
~ If the material is washable, wash in line with manufacturer’s instructions and in line with uniform guidance above. If it’s not washable, dispose of it carefully in usual waste.

Practise social distancing wherever possible.

If a member of staff identifies as Clinically vulnerable or Clinically Extremely vulnerable they should remain on furlough, and ask to have individual return to work risk assessments.

If cleaning after a known or suspected case of Covid- speak with the manager and follow the Government advice: